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How can I get service and support?

Source: vignettes/chapter0_Support.Rmd
chapter0_Support.Rmd

GGIR documentation is openly available for users in several places:

  • This dedicated website containing instructions to install, get started, and specific documentation on the GGIR pipeline and functionalities.

  • Vignettes available on CRAN, containing an overview of GGIR and dedicated vignettes for some specific functionalities.

  • The GGIR configuration parameters vignette explains each of the parameters that can be used in GGIR and how to use them.

  • The GGIR function documentation, to which you can get access to directly from R:

library(GGIR)
?GGIR

Question and problems

For general questions and issues please report in the GGIR google group.

However, if you are familiar with GitHub you are also welcome to report your issue via the GitHub issue tracker.

Note that support in these places is based on voluntary efforts and we encourage you to try and help other users with questions.

Questions are valuable as they help us understand the challenges you run into and they occasionally help us to identify a bug in the code. However, to make this practical it would be great if you doNOT send us your questions via personal messages. Posting on public platforms enables others to learn from the conversations, it reduces the chance that we have to answer the same question multiple times, it increases the chance that someone else can answer your question when we are not available, and it gives recognition for the voluntary time people put into answering questions.

Commercial training services

Accelting provides online training options for using GGIR, please check out the website. Check the dedicated website with all details? Do not hesitate to reach out via: training@accelting.com.

At the moment, the available training services are:

  • The GGIR standard training, aimed to train you in both the hands-on use and understanding of GGIR’s key functionalities and algorithms for common use-cases.

  • The R essentials for GGIR, designed to train you in the basic R skills that you will need for using GGIR. Also of interest may be the brief free R introduction tutorial.

  • The Private training in GGIR, dedicated to teach you how to use GGIR with a strong focus on the aspects relevant to you and to your research projects.

  • The Extra GGIR support session, a single session aimed to answer specific questions or address the challenges you may run into.

Dedicated support

If you need dedicated support with the use of GGIR, want GGIR to be modified or enhanced in line to your needs, then please contact Vincent van Hees.